At INKZUP, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to assist you. Please review our returns and refunds policy below:

 

Returns

Eligibility: Return any unworn, unwashed, and undamaged item within 30 days of receipt for a full refund or exchange.

 

Return Process: To start a return, contact us at support@inkzup.com with your order number and reason for the return. We’ll provide instructions for sending the item back to us.

 

Refunds

Processing Time: After receiving your returned item, we’ll inspect it and update you on the refund status. If approved, the refund will be processed and credited to your original payment method within 5-7 business days.

 

Shipping Costs: Original shipping fees are non-refundable. Only the cost of the item will be refunded if your return is approved. Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.

 

Exchanges

For a different size or color, please place a new order for the desired item and return the original for a refund.

 

Damaged or Defective Items

Inspection: Check your order upon receipt. If you receive a damaged or defective item, contact us immediately at support@inkzup.com with details and photos of the issue.

- **Replacement:** We’ll arrange a replacement or refund for any damaged or defective items at no additional cost to you.

 

We aim to ensure you are fully satisfied with your purchase. If you have any questions or concerns about our returns and refunds policy, please contact us. Thank you for choosing INKZUP!